Article replacement for wrong shipment
The product replacement procedure for wrong shipment is functional when it was mistakenly sent to Fumisteriaonline.it a different product from what the customer has ordered and therefore not present in his order.
The process can be activated within 8 calendar days from the date of delivery of the goods, the service activation can be done by contacting our Customer Service.
Before activating this service, you may want to compare what has arrived with the technical description of this on our website, where you can view detailed photos of each item and its main technical characteristics.
The shipping costs are borne by Fumisteriaonline.it and must ship by courier SDA Express or the Italian Post Office.
The item must be returned in the condition in which it was delivered, and no signs of any kind, and written on the packaging and without having been opened in any way or used; using a rigid box and a special packaging to protect it from damage during transport.
Opening this package will be allowed, as necessary, only in cases where the package does not allow verification of the product ordered compared to that delivered.
In the event that the present article in your purchase invoice is no longer available, you will be contacted by our customer service. who will by issuing a credit note and contextual bank transfer to your bank account. The amount of any credit note, and the transfer will be calculated taking into account any discounts and promotions offered on the purchase invoice.